Past Due Invoices

We send out invoices as soon as an order has been created or 14 days before the due date for recurring invoices. We may remind you again 3 days before the due date.

We allow 15 days to pay any past due invoice. If payment is not received, your account is subject to suspension and a $10.00 late fee will be charged. You will have an additional fifteen days to pay all open invoices and one final notice email will be sent before your account is suspended. Additionally, a notice will be sent to the account owner prior to suspension.

Account suspension means your website will go offline. If the overdue balance is not paid within 30 days of the suspension, then the account will be closed and all data deleted.

If you choose to terminate your package prior of the end of the 12 month period, or your account is subject to suspension, you will be responsible for the balance of the year.

We must receive full payment in order to restore an account that is subject to suspension or has been suspended for an overdue balance. Once payment is received, the account will be automatically restored.

If you have any questions regarding your invoice or your account hasn’t been reinstated after payment has been made please contact the Sales Department.